Frequently Asked Questions


  • Where do I find a list of benefits?
    • The complete list of benefits can be found by logging onto https://hrprod9.emory.edu/ (also known as the “self-serve” module). Use your Net ID and password. Select Self Service, Benefits, then Benefits Enrollment.
  • How do I enroll, review my elections, make changes or request a Family Status Change?
    • You may access the online self-service enrollment system through the internet at https://hrprod9.emory.edu/ to review your current benefit elections and make any necessary changes. Instructions and additional information about supporting documentation are provided on the Benefits website, http://www.hr.emory.edu/eu/benefits/index.html.
    • Any documentation required must also be submitted to the Employee Benefits Department within 31 days of the event.
  • Do I have to re-enroll for benefits?
    • If you do not want to make any changes to your enrollment, you do not have to re-enroll. However, you should review your benefits during annual enrollment to make sure you have the coverage that is right for you and your dependents. Please note: Flexible spending accounts, however, do require re-enrollment (with dollar amount) each year.
  • If I am a new hire, what happens if I miss the 31-day deadline to enroll for my benefits? (If not a new hire, when can I change my elections besides the normal annual open enrollment period?)
    • If you miss the deadline to enroll, you are not able to elect coverage for the remainder of that particular calendar year. Your next opportunity to enroll would be during the year if you have a qualified Family Status Change or during the annual enrollment period for the next year.


  • How do I log in to the Exempt Leave Tracking System?
  • How do I fix a mistake on a leave request?
    • If the leave hasn’t been approved yet your manager can deny (void) the day or days requested. If the leave has been approved, your leave administrator must void one or all of the days of a request.


  • How do I hire a staff, faculty or post doc?
    • In order to hire an employee, a position must be posted on Emory's careers website this is called open recruitment. Open Recruitment is standard practice. Follow the steps for hiring outlined on the Pediatrics HR hiring page.
  • How do I hire a student employee?
    • If they are Emory students, they can be hired as Federal Work Study Students or Student Employees.
      Divisions can also hire non-Emory students who are currently enrolled in other schools and universities. Student employees have to be at least 16 years old to work at Emory and 18 years old to work in a lab.

      More information can be found on the Pediatrics HR hiring page


  • How do I clock in and out?
    • Call the number 2-6666 or 404-712-9350 to access the Time and Attendance System
    • You will be prompted to enter your employee number
    • After you enter your employee number, enter one of the following qualifying clock codes
      • 1= Clock In
      • 3= Lunch out
      • 4= Lunch In
      • 9= Clock out
    • You will then be told that your request has been entered into the system and you can hang up the phone
    • WARNING: Do not hang up before the entry is confirmed.
  • How do I access my timekeeping history and my accrued vacation and sick leave days?
    • Please refer to the following link: https://www.finance.emory.edu/home/payroll/time_and_attendance/reports.html
    • To access your timekeeping history, follow the “Clocking Transaction Report” link
    • To access your vacation and leave history, follow the “Leave Accrual Report” link
  • What do I do if I miss a clock in/out?
    • Email your timekeeper and your supervisor indicating what time should be reported
  • How do I clock in and out offsite (i.e. at CHOA or Grady)?
    • Have your supervisor send a request to your human resources representative asking that you be granted off-site clocking abilities.




  • How do I find Emory University policies on sick leave, vacation, termination, etc.?
    • Please refer to the policies website for any information regarding policies throughout Emory


  • When will the performance review occur?
    All Emory University staff employees will be evaluated on the performance competencies. The evaluation period is from September 1st to August 30th.
  • What are the new competencies for FY 2014?
    • Starting in FY 14, all Emory employees will be evaluated in the new competencies listed below:
      • BUILDING TRUST
        • HONEST: Behaves and expresses oneself in an open and honest manner. Is consistent in word and actions. Tells the truth even when it is difficult. Shares information accurately, completely and appropriately.
        • COMMITED: Follows through on assignments and commitments. Supports Emory goals and initiatives. Adheres to all policies and procedures.
      • COLLABORATION
        • RESPECT: Treats all people with dignity, respect and fairness. Resolves interpersonal conflicts constructively. Shares time, energy and knowledge with others to ensure they can succeed.
        • INCLUSIVENESS: Demonstrates awareness and respect of cultural and individual values. Appreciates and leverages the strengths of others to accomplish goals, regardless of background. Listens to ideas from others, even when different from own. Is careful to ensure all sides are heard before reaching a conclusion.
      • COMMUNICATION
        • LISTENS AND SHARES: Provides regular, consistent, and meaningful information. Listens carefully to others and ensures message is understood. Ensures important matters are shared with all appropriate parties.
        • CLARITY: Communicates in a clear and concise manner. Uses appropriate grammar, pronunciation and tone to enhance understanding. Demonstrates professionalism through body language, including eye-contact and posture. Tailors communication style to needs of the recipient.
      • DELIVERING RESULTS
        • PRODUCTIVITY: Strives to consistently achieve excellence in all tasks and goals. Maintains focus and perseveres in the face of obstacles. Uses time efficiently and responds quickly and constructively when confronted with challenges. Prioritizes tasks based on importance.
        • PERSONAL GROWTH: Ensures job knowledge and skills are current and valuable. Receptive to feedback.
      • PROBLEM SOLVING
        • DECISION MAKING AND REASONING: Considers multiple sides of an issue. Weighs consequences before making final decision. Makes informed decisions based on available information. Recognizes issues, and determines actions needed to advance the decision making process. Follows up as necessary.
        • ADAPTABILITY: Not discouraged by ambiguous situations. Is open to new ideas and processes. Adjusts approach to achieve results.
      • TAKING INITIATIVE
        • Responds appropriately on own to improve outcomes, processes or measurements. Assumes responsibility and leadership when asked. Accomplishes goals independently, with little need for supervision. Takes ownership and accountability for own performance. Seeks out and/or accepts additional responsibilities in the context of the job.
      • FUNCTIONAL KNOWLEDGE AND SKILLS
        • Demonstrates skills and knowledge relevant to one's own function or work group. Applies current best practices in discipline or specialty area. Stays aware of major developments in discipline or specialty area. Recognized by customers and team members for functional knowledge and skills.


  • When will I qualify for retirement?
    • Retirement qualification depends on your age and your number of years of service. You need to be at least 55 years old and have at least 10 years of service. Age plus service must equal 75.
  • What are the benefits for retirees?


  • How do I access my W-2 online?
    If you have signed up in previous years you do not need to sign up again
    Here’s How:
    Visit www.w2express.com or call 1-877-325-9239.
    • On the website, Enter “Employer Code” 11332 in the Login box and click GO.
    • User ID - Enter your Social Security number (without dashes).
    • Enter your PIN, which is the last four digits of your Social Security number
      plus your month of birth and the last two digits of your birth year; for example, if your Social Security number is 999495731 and your birth date is July 1972, your PIN would be 57310772.
    • Security Enrollment - 5 step process
    • Select Consent for Online Delivery.
    • Read the disclosure and Click on Test Now
    • A sample W2 will show on your computer. If the sample W2 screen shows on your computer you will be able to access your W2 online from that computer. If the sample does not show then contact your local support to check your Adobe Acrobat Reader.
    • Close the sample file and Click on “I saw the test W-2, read all of the important information above, and want to receive my original W-2 statement online”
    • Complete the consent form with your primary (and secondary) email address, your mailing address, and your home/work number. Select “SAVE”
    • A W-2 Online Access Consent will show. Double check the information then click on Confirm.
    • Online W-2 Consent Receipt will show. You may want to print this screen by clicking on Confirmation Receipt. Then click “Logout” Note: Your original W-2 will be mailed to your home address if you do not use the online service.


  • Where do I go for more information on campus?
    • Emory International Student and Scholars Services (ISSS) assists with the employment of international staff, post-docs and faculty. ISSS makes sure that departments are in compliance with federal, state and local laws, rules, and regulations.
    • To find more information, visit www.emory.edu/isss/index.html