Supported Hardware and Software
Support is provided for computers owned by Emory. Emory-owned computers that reside off-campus (e.g. laptop computers) must be brought in for service. Limited support over the phone is provided for faculty/staff trying to access Emory resources from home during working hours (M-F 8am to 5pm).
Supported hardware includes computer, monitor, keyboard, mouse, speakers, and printer. Supported software includes the “base package” that is installed on all DOP computers. The base package consists of Adobe Acrobat, Microsoft Office, Endnote, Internet Explorer, Citrix, McAfee Antivirus, and Emory licensed packages. In all cases, the service provided is to install and maintain the proper functioning of software. Training is limited to basic tasks on the “base package” software products. More advanced training is the responsibility of the customer and include such options as books, online tutorials, workshops, and outside training centers). Supported software also includes individually purchased applications needed for your work.
Unsupported Hardware and Software
Unsupported software includes anything not installed by the IT department and not of a work-related nature. This includes unlicensed software, games, and peer-to-peer sharing software.